1. Our goals
StorePort works best when hosts and renters communicate clearly, respect boundaries, and follow the law. Unsafe storage, deceptive conduct, or harassment undermines trust. Use in-product reporting where available and cooperate with law enforcement when appropriate.
2. Prohibited conduct
You must not use the platform to:
- Store, move, or conceal illegal goods or proceeds of crime;
- Harass, threaten, defraud, or mislead other users;
- Publish false listings, bait-and-switch pricing, or stolen photos;
- Evade zoning, safety, or environmental rules relevant to your site;
- Circumvent payment or identity checks in ways that harm others or the marketplace.
3. Physical safety and hazardous materials
Fuels, chemicals, explosives, unsecured loads, and overcrowded sheds create serious risks. Hosts should disclose known hazards; renters should not store dangerous goods without explicit agreement, insurance, and compliance with Australian work health and safety concepts that may apply to your situation. Local councils and emergency services across Australia enforce rules for certain goods and activities. Check with your local government area and your state or territory agencies if unsure.
4. Fraud and scams
Be cautious of off-platform payment requests, “too good to be true” rentals, and impersonation. Prefer payments through the documented checkout flow. Learn more from Scamwatch (ACCC) and your state or territory fair trading agency.
5. Reporting in StorePort
Use report or support flows in the app (where implemented) for unsafe listings, abusive messages, or suspected fraud. Include listing links, booking IDs, screenshots, and timestamps. We may remove content, warn, or suspend accounts; serious matters may be referred to police or regulators. We cannot guarantee outcomes or timelines.
6. Tenancies and residential settings
Renters of residential premises are generally covered by residential tenancies legislation in their state or territory, not by these marketplace terms. Subletting space or renting a garage to strangers may breach a lease or require landlord consent. Hosts in strata or community title should check bylaws.
7. Motor vehicles and caravans
Parking or storing registered vehicles may involve local council parking controls, uninsured driver risks, and registration rules. Confirm with your council and insurer before offering or accepting long-term vehicle storage in urban areas.
8. Block and escalate
Stop engaging if you feel unsafe. Preserve evidence. In Australia, non-emergency police assistance is often available via your state or territory police (find contact details). Consumer issues may be raised with the ACCC or the consumer agency where you live.